FAQ

Yes, we offer complete home surveys and detailed quotations. We assess your property and heating requirements to recommend a suitable system and clearly explain the proposed work and costs.

Your quotation sets out the equipment, installation work, materials and agreed services included in the price. It also confirms whether removal and disposal of your existing equipment are included.

Additional work may be required depending on your property, such as radiator upgrades, electrical work, pipework alterations or scaffolding. Any changes to the agreed scope and price will be explained and agreed with you before that work proceeds.

Installation time depends on the system and the work your property requires. We will confirm the expected schedule following your assessment and keep you informed throughout the installation.

Warranty cover varies by product and manufacturer. Your quotation and handover documents will explain the applicable product warranties, workmanship cover and any registration or servicing requirements.

Yes, we provide complete aftercare and maintenance support. The services included, along with the applicable terms, will be clearly explained in your contract.

Please contact our team to discuss the payment options available for your chosen installation.

Yes, we can help you access the Boiler Upgrade Scheme through an MCS-certified contractor. We will guide you through the process and help check your eligibility. Grant approval is subject to the scheme’s requirements.

Suitability depends on your home’s heat loss, insulation, heating system and available space. Our assessment helps determine the appropriate heat pump size and any changes needed to heat your home effectively.

Yes, we are Gas Safe registered. Our qualified engineers carry out gas boiler installations safely and professionally.